Retrieve files

The recipient will receive a notification email.

  1. In the email, click the Cryptshare icon:

    icon

  2. To retrieve the files, enter the password provided by the sender.

    transfer password

    If the sender did not set a password, move on with the next step. The Transfer password is only visible if a password has been set.

  3. Click the link Retrieve transfer.

  4. The Confidential Message and files are now available for download.

  5. Click Select all to download all files, or save each file individually by clicking the name of the file.

    download

  6. Click Download files.

Transfer status

The recipient can view transfer details, but only for their own files.

  • Transfer state: The status of the transfer (active, revoked, expired). See if the transfer is still available on the server or has been deleted.

  • Tracking id

  • Date and time of sending

  • Expiration date

  • Transfer size

  • Transfer status for received files: Whether the files have been downloaded or not.

Recipients cannot see any other recipients of the same message, nor can they view the transfer status of files sent to others. They only have access to their own transfer information.

transfer summary recipient

Retention period

The retention period is the time frame during which the server keeps the files accessible for download. The end of this period is referred to as the Expiration date. This date is set by the sender when the transfer is created.

After the retention period, the files are deleted from the server independent if the recipient has downloaded the files or not.