Contact Pointsharp
Contact information
Customer help
Service & support
Pointsharp AB offers a variety of support programs. Please note that support comes with a fee and requires support contract.
The following areas are covered by Pointsharp Service & Support:
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E-mail support.
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Access to new versions with documentation.
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Access to product improvements, device drivers and new functions.
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Technical Assistance assists on-site with roll-outs, upgrades, migrations etc.
Submitting a question
| Incident handling using Pointsharp support requires that a support agreement is in place. |
Submit questions and error reports on the support site: https://support.pointsharp.com.
Before you submit a question, make sure that you have the following information at hand:
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Pointsharp product
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Pointsharp product version
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Operating system
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Card reader or smart card, or both
Submitting an error found on this site
If you find an error on a page, have questions on the information provided, or think there is information that is missing, you can submit this information using the following procedure:
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Click the email icon on top of the page. |
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Go to the page with the information you want to report.
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Go to the section containing the information.
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Hover the mouse cursor over the section heading to show the section anchor sign (§) to the left of the heading, and then click the section anchor sign to update the URL to point to the section.
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Send an email to docs@pointsharp.com, or click the email icon on top of the page, describing your problem or question. Please attach the anchor link in the email.