Log files
Pointsharp ID uses several logs which gives information about the system and its functions. The logging has different levels ranging from informational to debug messages. Debug logging is used when troubleshooting, and should not be turned on in a production environment.
Pointsharp ID logs
Both Pointsharp ID and Pointsharp ID Admin GUI have a separate log file. This way the actual Pointsharp ID server and Pointsharp ID Admin GUI client do not share logs, which in turn makes troubleshooting easier and makes the logs easier to read.
- Pointsharp ID
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..\Install Directory\logs\psid.log
Authentication log with RADIUS protocol incoming data.
- Pointsharp ID Admin GUI
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..\Install Directory\logs\admin.log
Log for PSID Admin GUI.
Pointsharp Web logs
Each web application including Pointsharp Web Services has its own log file. This makes it easier to troubleshoot as well as making the logs easier to read.
- Pointsharp Web Services
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..\Install Directory\logs\psid-ws.log
Traffic log towards Web API.
- Pointsharp Web Application
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..\Install Directory\logs\psid-web.log
- Pointsharp User Portal
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..\Install Directory\logs\userportal.log
Export diagnostics logs
Export diagnostics logs is a function that creates a compressed package of all the log files. This is commonly used when sending log files to Pointsharp Support.
To export a diagnostics zip file, follow these steps:
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Start Pointsharp ID Admin GUI as an administrator.
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Click the Tools top menu.
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Select Export diagnostics file.
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Choose a location to save the file and click OK.