Export diagnostic file and enable debug logs

Exporting a Diagnostic file includes logs and the Pointsharp Access Gateway configuration file.

When troubleshooting errors, this is a great help for the support staff and often requested by the support agent.

See also: Log configuration and Trace Logs — Disable rotation

Enable debug logs

The debug logs are the best way to find the root cause of an error. When requesting support the debug logs are often requested by the support agent.

  1. Log in to the Pointsharp Access Gateway server.

  2. Open Pointsharp Access Gateway Admin.

  3. Click General in the left-hand menu.

  4. In the log section, check the Debug-checkbox.

  5. Click Publish in the top right corner.

Debug logging is now enabled. The debug logs are located in:

<InstallDir>\Gateway\logs

They can also be accessed by pressing CTRL+L in Pointsharp Access Gateway Admin.

Export diagnostic file

  1. Enable Debug logs.

  2. Log in to the Pointsharp Access Gateway server.

  3. Open Pointsharp Access Gateway Admin.

  4. Click the Tools menu.

  5. Click Logging.

  6. Select Create Diagnostics.

  7. Choose where to place the Diagnostic file.